10 April, 2011

Inside the adiZERO problem.


How long will/should your boots last? Do you really need that $300 pair of speed boots?These are questions that every consumer should ask themselves when they purchase their next pair of boots. Do your research and search reviews and other footys sites so you can get the most bang for your buck.

With the release of the second version of the adiZERO many consumers have been asking if the stud problem that many consumers experienced with the first model will still be a factor/problem. Furthermore, after doing some research many consumers experiencing these problems were playing their football mostly on artificial surfaces which is very hard on your boots. In fact, after speaking with a little bird from adidas they said that the boots aka adizero were not designed to be played on turf. Many times consumers have been playing on turf and the cleats have been snapping, which is awful because as a consumer your in the whole if your boots break because these boots are not cheap. So after doing some digging and speaking with various representatives from different boot companies I have learned that depending how much you use your boots and what type of boots you purchase boot companies are hoping/figure that in six months time your boots should be wearing and you will be ready for a new pair of boots. This makes sense from a companies stand point because in six months time they will have that new color or new boot all together. But as a consumer/athlete I want a product that will last me for the eight to ten month range because like other consumers I am price sensitive so I am looking for a boot that will hold up. So what to do now? To be honest everyone raves about speed boots but if you are putting in many hours training and playing on turf you have two options; either cycle your boots so they last longer. For example, at Xavier I sometimes trained in turfs to give my other boots a break. The other option, is buying a heritage boot or power boot because rather then the speed boots many times these boots are made BETTER AND ARE BUILT TO LAST. Boots you may want to seek out that have been some of the best boots on the market in regards to overall value ( price, comfort, and durability) are the CTR, Tiempo, AdiPURE, and the soon to be discontinued Predator X are boots that will last you.

My recommendations are not to wear FG speed boots on turf due to the fact that turf is very hard on your boots. If you do in fact go with a speed boot rotate a older pair of boots throughout the season so you get longevity from your boots. From the bird at adidas, I learned in 2012 that they be updating the outsole to a more specific AG/ artificial grass outsole to combat the wear and tear of the turf on the boots. Secondly, many consumers have been wondering what changes adidas made to combat this stud problem with the second version of the adiZERO. For instance, adidas soccer did a running change and updated on the current models how they attached the cleats to the outsole. Instead of one injection point per cleat they now have 3. You can't see this from the outside of the boot of course, only if you deconstructed it. So in the end, the current
F50 should get better in terms of durability.

If in fact you do in-counter a problem here is the information you need for various sources.

adidas:
If you purchased your adiZERO from adidas directly here is the information you need. It may take time but adidas will replace broken products especially boots and when I called and spoke to the customer service associate he informed me that they will give you money to buy another pair of boots.

If you are a customer residing in the United States with an inquiry, please contact:
adidas USA
Customer Service
5055 N Greeley Ave.
Portland, OR 97217
USA
1 (800) 448-1796
consumer.relations@adidas.com

soccer specialty:
If you you bought them from a soccer specialty store please reach out to that account and ask if there is any way you can get a refund or store credit for another pair of boots. Each soccer speciality shop is different.

soccer.com
If You receive a defective item, what is the return procedure?
"Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It's our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first 60 days after the purchase. For this reason you may return any defective item for 60 days after the date of purchase for an exchange or full refund. You may also notice that some non-apparel and non-footwear items have extended warranties that will of course be honored during the life of their guarantee.
We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our Returns process to support a reasonable cost of doing business and avoid needless waste."
How long will it take for my Return/Exchange to be processed?
Returns are usually processed within 1-5 business days after they arrive at our location.

In the end, I hope this helps many consumers and provides a good source of information. I decided to write this post due to the emails and the popularity of my updates along the way on Footy Guru.
Example of what the HG Out sole will look like.